January 3, 2015 at 8:35 pm
If anyone has ordered stuff through Amazon and have had to deal with a disgrace of a courier service on a constant basis, then you have my deepest sympathies. If you’ve not, let me explain how utterly crap they are by sharing my previous experiences.
April last year, I ordered a pair of vans shoes. Amazon Logistics were tasked to deliver the item to my workplace. They make the delivery the next day at a reasonable time, but not to the right place. Instead of my office, they managed to deliver it and other campus deliveries to one of the on-campus accommodation offices instead. Apparently the delivery driver just dumped a pile of parcels and walked off. I end up going in the next day to collect the parcel, but it’s disappeared, lost in my university’s internal mail system. Two calls to Amazon customer services and they send me a new pair out, nearly two weeks later. You could blame my university’s mail system for losing the parcel completely, but it was the pure laziness of a Logistics driver who caused the problems. Both me and the University complained about this.
October last year, I ordered two WD Red hard drives. Amazon Logistics were the courier of choice once again, ordered Wednesday, out for delivery on Thursday to my work place. They thought delivering at 6pm to an office was a smart idea (You would have thought a parcel labelled “University of the West of England” would have given it away), but they didn’t even attempt to ring the bell at the door or look inside to see that there were still people working. They attempt again on Friday but just plain failed to turn up. After another heated phone call to Amazon customer support, they offered me an extra month of Prime and then delivered to my home address, but they weren’t willing to deliver until Monday. So much for using the weekend to set everything up.
This week, my housemate Dave used my Amazon account to order a smoothie maker. Simple enough, dispatch Friday and be here today (Saturday). Amazon Logistics were once again selected to make some sort of attempt at a delivery. At the same time I had some cheap speakers and a HDMI cable also dispatched on the same day. At 12:32pm, DPD arrive with my speakers. At 8pm today, I still have nothing from Amazon Logistics. I ring them up and give them a piece of my mind once again, demanding they mark on my account in capitals “DO NOT USE AMAZON LOGISTICS”.
I’ve not even mentioned the several times Logistics have sent out next day deliveries, only for them to not bother the day they’re due for delivery and end up delivering two or three days later than asked. What am I paying Prime for Amazon if they can’t be bothered to give me next day delivery.
There’s also the countless times Amazon Logistics have been tasked in delivering stuff ordered by my workplace, and fail to deliver on time or deliver at all.
Amazon Logistics are hopeless. They’re an abomination, disorganised, unaccountable and useless. They make Yodel look good (Yodel make the deliveries on time, just always to the wrong address it seems). Amazon Logistics needs to be shaken up and reorganised, or just cease to exist. Use other couriers like DPD. They are fantastic, always appear when they say they will. Why can’t you do that Amazon. Explain?! Even Royal Mail is a better substitute.
If you want more bed-time reading of how poor Amazon Logistics are, here’s a whole forum thread of complaints on Amazon’s own forums.
January 3, 2015 at 8:35 pm | Rant | No comments